Privacy Policy

We at Bsure.live are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.  This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updated that we make to this Policy.  This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it.

1. Information we collect:

The following information is collected by or on behalf of Bsure.live.

1.1 Information You provide us When you start using the Bsure.live App, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Bsure.live App. We will collect this information through various means and in various places through the Bsure.live App, including account registration forms, contact us forms, or when you otherwise interact with Bsure.live including at customer support.  At the time of registration, we ask for the following personal information. Name (First Name, Last Name); Mobile Number; Email ID; Date of Birth; ID proof.  Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including address, Asset details (including but not limited to bank account details, Insurance details, Mutual fund details, stock details, property details and any other governmental identification numbers or documents. You may choose to provide such information if you wish to use the services provided by the App.  We will also maintain a record of the information you provide to us when using customer support services.  From time to time, during your use of the Bsure App, Bsure.live may require access to certain additional information such as SMS and contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS.  Certain 

1.2 Information created when You use the Bsure.live App: We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information. Further, when you visit our website/app, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while visiting our website/app.  We also maintain some records of users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party without your permission, or utilize the same for any purposes not set out hereunder.

2. How We Use the Information we collect

We may use, store and process the information provided by you to (1) improve the services offered through the Bsure.live App, (2) create and maintain a trusted and safe environment on Bsure.live (such as complying with our legal obligations and compliance with our policies) and (3) provide, personalise, measure and improve our products and services.  The information collected through different channels, allows us to collect statistics about our website/app usage and effectiveness, personalise your experience whilst you are on our website/app,as well as customize our interactions with you and to enhance the scope of the App Services. The following paragraphs describe in more detail how we use your personal information.  

2.1 Providing, understanding and improving service offered through the Bsure.live App: Any information provided by you will be used for creating and updating your account and processing your transaction(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with the Bsure.live App.  To complete a financial transaction, we may share financial information (such as credit card details or other payment mode details) provided by you with authorised third-parties, for instance, our business partners, financial teams/institutions, or postal/ government authorities involved in fulfilment of the said transactions, if any. This does not include any information collected from e-mails. In connection with a financial transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.  We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the App Services.  In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all Users.  

2.2 Safety, security and resolution of issues: We may use your personal information, created as part of payment services availed by you, to ensure that your access and use of payment services is in compliance with our legal obligations (such as anti-money laundering regulations). We may share such information, with our advisors, third party service partners and providers for a seamless experience for you.  We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, span, abuse, security incidents and other harmful activity.  We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling you. This may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.  We intend to protect your personal information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorised access, use, and disclosure. For example, we encrypt all sensitive personal information such as account details, folio number, insurance ID etc when we transmit such information over the internet. We also require that our commercial partners and vendors protect such information from unauthorised access, use, and disclosure.  We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks. You can read more about it here.  We are committed to protecting your data as if it were our own. You can find more details here. If you are a security enthusiast or a researcher and you have found a possible security vulnerability on Bsure products, we encourage you to report the issue to us responsibly. You could submit a bug report to us at suggestions@bsure.live with detailed steps required to reproduce the vulnerability. We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.  

2.3 Sharing and Disclosure of data with Third Parties As required by law, at times we might be required to disclose your personal information including personal, transactional and financial information to relevant regulatory, and governmental authorities and also to our advisors such as law firms and audit firms while responding to request from the regulatory authorities. In some cases, when we believe that such disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website/app we would share such information pursuant to a lawful request from law enforcement agencies. 

3 We delete any asset information data once the user deletes the same from their Bsure mobile application and/or bsure.live web servers. The financial data will not be shared by any third party (unless we have been advised so by the competent authorities of government). We don't store any data without the explicit consent of the user.